New Online Returns Platform

We’re pleased to announce the launch of our new Online Returns platform with effect from Tuesday 16th December. Utilising software completely written in-house by our Digital Media team, the new system is simple to use and very fast – in fact you can log a return in just 1 minute, see video demo

To log a return, simply login as normal at, click on Returns and you’ll be taken through the new procedure.

A quote from one of our customers:-  “Just a quick note to let you know how much better your return system works for us customers! Much smoother, and user friendly – I almost enjoyed filling the form out, and can’t wait to hear of another faulty item!”  Neil

Key benefits

  • Reduced administration
  • Faster processing of credit notes
  • Faster despatch of replacement items
  • Status notification at each stage
  • Historical invoice look-up
  • Serial number selector
  • On-line returns tracking
  • 24 hour service



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