Tracking Parcels and Shipping Information
We seem to be receiving a high number of requests for order shipping information and tracking numbers. Here is a reminder of the ways on which you can quickly find this information or have it sent to you.
1. Shipping Manifest Report: You should already be set up to receive a Shipping Manifest email the morning after placing orders with JGBM. If you don’t currently receive this email then either raise a ticket via firstname.lastname@example.org requesting the Shipping Manifest or preferably find the person in your company that currently receives the shipping report email and get them to setup forwarding to you.
Example Shipping Manifest Report:
2. Order Tracking via JGBM website.
Simply login to the JGBM website and click the ‘ORDER TRACKING’ button to view recent orders. The tracking information will be shown against the order. If you are unsure where the information is, you can follow these simple steps:
Step One: To begin tracking, simply click the ‘ORDER TRACKING’ button to open your recent orders.
Step Two: You can select from a list of the most recent orders or use the search function to search using the Invoice or PO Number of the order you would specifically like to track.
Step Three: Once the order has opened, a link to the tracking information can be found against each individual item. Click the link and it will take you through to the Couriers tracking website which will display information on the date and time of delivery and the recipients name.