Customer Parcel Tracking: Help us to deliver the best service for your customers! 

Help us to deliver the best service for your customers! When placing a ‘direct to end user’ order, please ensure you provide your customer’s mobile number and/or email address*.

Providing your customer’s contact details means our couriers can liaise directly with your customer regarding their delivery, removing you as the ‘middle man’ and ensuring an efficient and managed courier delivery to your end users. This benefits you, your customer and of course, allows us more time to provide an even better JGBM customer service.


  • No need to track and chase customer POD’s/deliveries
  • Minimise failed deliveries
  • Minimise potential courier charges


  • The ability to track parcels in real time
  • The ability to manage and re-arrange courier deliveries
  • Receive proof of delivery directly

When placing orders via the JGBM Website or EDI** please ensure that the full end user details are added to the customer record to ensure tracking information can be sent.

*As per our data protection policy, the information provided will only be used for the sole purpose of processing and delivering your order.
** Please check with your back office provider if you are unclear where to add this information.

Image by KamranAydinov on Freepik

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